Privacy Policy

1. Who We Are

Banstola Brothers is a Nepali food business founded in late 1990s by Muktinath Banstola, based in Pokhara, Nepal. We sell traditional Chhurpi, Khattu, Dog Chew, Papaya, and related products through our website at banstolabrothers.com.np.

We are the data controller for the personal information collected through this website, meaning we are responsible for deciding how and why your data is used.

2. Information We Collect

We only collect information that is necessary to process and deliver your order. Since our website operates on a guest checkout basis — no account required — we collect only what you provide at checkout:

We do not collect or store payment card details on our servers. Any payment processing is handled securely by our third-party payment provider.

We do not require you to create an account or log in to place an order.

3. How We Use Your Information

Your personal data is used solely for the following purposes:

We do not use your data for marketing or promotional purposes unless you have separately and explicitly opted in.

4. Who We Share Your Information With

We share your personal information only with parties who need it to complete your order:

We do not sell, rent, or trade your personal data to any third party for marketing or any other purposes whatsoever.

5. How Long We Keep Your Data

We retain your order information — including your name, address, and contact details — for up to 2 years for order tracking and legal or accounting purposes.

After this retention period, your data is securely and permanently deleted from our systems.

6. Data Security

We take reasonable technical and organisational steps to protect your personal information from unauthorised access, loss, or misuse. Our website uses HTTPS encryption to protect all data transmitted between your device and our servers.

While we take every effort to safeguard your information, no method of transmission over the internet is 100% secure. We encourage you to be careful about what information you share online.

7. Your Rights

Regarding your personal data, you have the right to:

To exercise any of these rights, please reach out to us using the contact details in Section 10 below.

8. Cookies

Our website uses cookies to ensure basic site functionality — such as keeping your cart active during checkout. We also use analytics cookies to understand how visitors use our site so we can improve it.

Please refer to our Cookie Policy for full details on what cookies we use and how to manage them.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated policy on this page and update the effective date at the top.

Your continued use of our website after any changes constitutes acceptance of the updated policy. We encourage you to review this page periodically.

10. Contact Us